COVID-19 response

For the latest information about the City of PAE’s response to the COVID-19 situation please visit this page.

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COVID-19 Response & Recovery

Wednesday 2 December 2020

Several changes to COVID-19 restrictions have come into effect on Tuesday 1 December.

These changes will have an impact on services and programs at our libraries, together with the Lights Community and Sports Stadium, Lefevre Community Stadium, Enfield Community Centre, Kilburn Community Centre and all of our community halls.

The continued health and safety of our community is important to us, so we want to be sure that we are correctly following the SA Government directives.

SA Health is distributing face masks to our Civic Centre, Libraries and Community and Sports Centres, so you can pick up a mask at any of these locations.

* Civic Centre, 163 St Vincent St, Port Adelaide (from today)

* Enfield CC, 540 Regency Rd, Enfield (when Centre is staffed)

* Enfield Library, 1 Kensington Cres, Enfield (from today)

* Greenacres Library, 2 Fosters Rd, Greenacres (from today)

* Kilburn CC, 59 Gladstone Av, Kilburn (when Centre is staffed)

* Lefevre Stadium, Victoria Rd and Marmora Tce, Osborne (from this afternoon)

* Parks Library, 46 Trafford St, Angle Park (from today)

* Port Adelaide Library, 2 -4 Church St, Port Adelaide (from today)

* Semaphore Pop up Library, RSL, 10 Semaphore Rd (from today)

* The Lights Community and Sports Centre, 244 -279 East Parkway (from today)

It’s important that we continue to play our part in keeping our community safe, so we encourage you to wear a mask when you are out and about and to stay a safe 1.5 metres apart.

* For urgent Emergency Management Direction contact SAPOL 131 444
* For emergency or response to infrastructure failures, storm damage, blocked stormwater drains, fallen trees, road hazard call 8405 6600.
* Community Safety Officers are available for urgent issues such as dogs wandering at large or dog attacks and are available 24/7, call 8405 6600
Services and locations that are available
* The Civic Centre
* Our libraries at Greenacres, The Parks, Port Adelaide and the popup libraries at Semaphore and Enfield still open, with reduced programs and a smaller capacity due to the one person per four square metre SA Health direction (Enfield and Semaphore Libraries remain closed for public toilet works). All items on loam have been extended to 6 January 2021
* All community programs and groups with a reduced level of services and smaller capacities due to the one person per four square metre SA Health direction
* Community bus service
* Public toilets
* All outdoor services, with segregating field staff teams and working staggered shift times
* Delivery of green compostable bags and caddies
* Reconnect, a service supporting young people at risk of homelessness, will continue to provide services by alternative means eg phone, Facetime, etc
* The Visitor Information Centre
* Immunisation clinics with a reduced level of services

If you are visiting a council site, please wear a face mask and continue to practice social distancing to ensure that you and our staff are safe.

For the most up-to-date information about the current COVID-19 situation in SA please visit the SA Health webpage.

We are aware that many people in our community may be experiencing financial difficulty as a direct result of Coronavirus. Under our existing Rates Hardship Policy, any person who owns property in the area and is experiencing financial hardship may apply for a deferral of rates payment. Council has resolved to provide financial assistance to ratepayers who have been affected by COVID-19. This assistance can be provided through the postponement of rates, negotiated payment arrangements, or the waiving of fines and interest associated with late payments because of the direct impact of COVID-19.  Arrangements will be considered and made on a case by case basis. To register for rates relief please complete this form information will be handled confidentially.

If you are feeling overwhelmed, by your debt it may be supportive to talk to someone about your options and the steps you can take. Free, independent and confidential financial counselling and support services provided by non-judgemental, qualified and experienced professionals are a good place to start. Financial Counsellors can assess your situation and provide you with advice to help you move on. The National Debt Helpline can link you with a local Financial Counsellor in your area on 1800 007 007

The COVID-19 pandemic has had an impact on every single business within PAE.  We’re working with the Holdfast, West Torrens and Charles Sturt Councils to operate the Western Adelaide Business task force to support local business and local jobs, fast tracking access to necessary information, services and grants.

Our Economic Development staff are also available for businesses to talk to and can be reached by contacting 8405 6600. It's important in these challenging times for businesses that business owners who are facing challenges speak up and seek assistance not only for their business, but also their own health and wellbeing.

New information is now available about the Department of Treasury and Finance's Small Business Grants Round 2 which are open until 14 December.

All the latest information from the federal government is available on the treasury website here:

For the latest information from the state government, visit the Business SA site here:

For a useful video regarding commercial leasing, created by the Small Business Commissioner of SA click here.

We work closely with the Adelaide Business Hub in Port Adelaide to support our local businesses.  This support includes a dedicated and confidential Business Helpline and targeted Webinars focussing on surviving COVID-19.

For the latest support, webinars and other useful link visits:

We are providing food safety advice for restaurants and cafes whose trade has been effected by COVID-19 restrictions, and who are changing business models as a result.  There are resources available for food businesses to assist with general hygiene advice and changing business models –

We are also waiving the routine inspection fees prescribed in our Food Safety Inspection and Fees Policy. If you have any general questions about food safety or COVID-19 restrictions you can speak to an Environmental Health Officer by contacting us 8405 6600.

Semaphore, Parks, Enfield, Greenacres and Port Adelaide Libraries are open, with numbers limited to 75 people at one time, plus staff. Printing and photocopying is available and Council services are also available at Enfield and Greenacres Libraries. You can browse and borrow library items from the collection, and limited public computers are available. Access Home Library Service, Digital Library and Online Programs at

Kilburn and Enfield Community Centres, the Lights Community Centre and Stadium and Lefevre Community Stadium are now open. Many groups and sessions which are low risk and can practice safe hygiene and physical distancing measures, have recommenced.  Contact your centre for details.

So that we can continue to hear the perspectives of our community, we recently launched our online consultation website at

There have been some changes to our State and Federally funded Community Services programs which support our older people and people with disability. However, we are still providing modified shopping, transport and maintenance support to existing clients. We are also regularly checking in on our most isolated and vulnerable elderly residents by telephone and have capacity to support new clients if needed. A local task group has been formed to support Aboriginal elders and families.

Our Reconnect team continues to offer counselling and mediation, together with food and other practical support to young people at risk of homelessness.  As a response to COVID-19, we are also offering a counselling service for young people and their families who have been significantly affected. The service is available 9am-5pm, Monday-Friday. Contact Nancy on 0410 698 796 or Trevor on 0410 698 907.

Planning Officers are available via phone on 8405 6600 while our planning administration services is also open at the Civic Centre for advice and support. Planning and Building Applications can be submitted at the Civic Centre, Nile St, Port Adelaide between 8.30am and 5pm, Monday- Friday.

The COVID-19 mental health support line is a public and free service for all South Australians. The line available 8am – 8pm, 7 days a week and staffed by Lifeline counsellors. Service includes phone, video and call-back support.  Phone 1800 632 753.

Our Seven Ways to Wellbeing Program introduces seven simple and effective ways to feel good and function better.

  1. Connect with family and friends, which can be done over the phone, email, or video call.
  2. Keep learning through tutorials on many topics, and we are looking at what we can deliver online.
  3. Take notice of how you are feeling and what’s going on for you. It means being aware of your thoughts but not getting lost in them.
  4. Be active and use movement to improve your mood.
  5. Give back your time, talent and energy to others, even the smallest act of kindness can really count, especially at the moment.
  6. Eat well stay hydrated and fueling your body with good foods.
  7. Sleep well make sure you wind down at the end of each day, and understand how much sleep you need.

For some great video resources on this program, visit our Health and Wellbeing page

Service teams are still providing

Staff are working as isolated from each other as possible and we have implemented field staff segregation and staggered shift times; for example teams doing the same work from one depot have now been split and relocated to different depot sites to ensure service continuity. We are contingency planning for a changing workforce due to unplanned absences. This will ensure that we continue to provide essential services to our community.

You can request a service here

The Australian Government Department of Home Affairs has released Coronavirus (COVID-19) fact sheets in a range of languages.

These fact sheets include information on:

  • close contact with confirmed cases
  • community return
  • FAQ’s
  • identifying symptoms
  • isolation guidance
  • residential care services
  • early childhood centres
  • social distancing

To access the latest information visit and select the chosen language from the drop down.

The following resources can also be downloaded, printed or shared electronically.

We are committed to supporting our community through this ongoing crisis by providing funding for the delivery of community and creative projects and initiatives that support community to respond to and recover from the impacts of the COVID-19 pandemic. Eligible applicants can apply for up to $2,000 for activities, projects and purchases that clearly demonstrate alignment to at least one of the grant program objectives. More information here: COVID-19 Response Grants