Council welcomes feedback about our services at any time, but particularly if you have a concern or complaint about the way that we have provided a service. If you are dissatisfied with a product or service delivered by the Council, its Elected Members, staff, volunteers or a third party that represents the Council.
We are committed to the principles of transparency and fairness when handling customer feedback.
When you contact us, you can expect to:
In return, we ask that you treat our Elected Members, staff, volunteers and representatives with the same courtesy and respect. Vexatious, malicious or discriminatory behaviour towards any Council officer will not be tolerated. Council keeps a record of reports received each year and improvements that have been made as a result of complaints received. You can find more information about complaints received by Council in our Annual Report.
Our Public Integrity Guide outlines your options should you wish you wish to compliment, or make a complaint about Council. The types of communication detailed within the Guide include:
If you wish to make a complaint online, please use the 'Online services' link below.