Waste collection delays
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Missed bins? Help is on its way. Cleanaway are experiencing delays to bin collections. If your bin is missed, Cleanaway will return the following day to complete the collection. Please leave your bin out at the kerb until it has been emptied. If your bin has not been collected within 24 hours of your usual collection day, you can log a missed collection or call the waste line on 1800 777 844. More information is available here.

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New customer portal launched

Published 13th January 2025
Making it easier than ever for you to connect with us - request a service online

At the City of PAE, we’re committed to delivering exceptional service, and our new Customer Services Portal is here to make it easier than ever for you to connect with us.

If you see something that needs our attention, simply head to https://my.cityofpae.sa.gov.au/ on your device and submit your request. It’s quick, easy, and streamlined. Your request goes directly to our teams on the street, meaning it can be actioned faster!

You’ll also stay in the loop with real-time updates when your request is received, when work starts, and when it’s completed. Plus, if there’s a delay, we’ll notify you right away.

Want to know what’s happening around you? The portal allows you to view and follow other requests in your area—or anywhere in PAE—and see a full history of your own submissions.

Get started on the City of PAE Customer Portal