If you’re experiencing an urgent or life threatening emergency, please call 000 for ambulance, police or fire services. For other, less immediate or non-serious types of emergency – for example, if you need assistance in a flood, storm or natural disaster, or if you need to report a burst water main – you’ll find key contact details on this page.
Emergency contacts
We take the safety of our residents, stakeholders and visitors very seriously. In the unfortunate event of an emergency, here’s where to get help:
Urgent or life threatening emergencies
Call 000 for ambulance, police or fire services.
Is there a fire?
Call 000 to be connected to the Metropolitan Fire Service (MFS).
For the latest information on fire incidents and warnings, visit the CFS website.
If you need emergency assistance in a flood, storm or natural disaster
Call the SES (State Emergency Service) on 132 500.
We can supply you with a limited number of sandbags if we have some prior warning of the event. The SES can also provide sandbags if you need more. You can find more information on storm safety and ways to minimise the impact of a storm event on the SES website.
To prepare for future floods, view the flood awareness map.
Burst water mains or sewerage issues
Call SA Water on 1300 729 283.
Transport accidents (air, rail, road, sea)
Reporting animal, plant or marine disease:
- Fishwatch hotline: 1800 065 522
- Fruit fly and quarantine: 1300 666 010
- Emergency animal diseases: 1800 675 888
- Emergency plant pest: 1800 084 881
- Agriculture and animal services: 1800 255 556
Reporting environmental issues
If you are concerned about air quality or beach quality, or if you want to report pollution or an environmental incident, call the Environmental Protection Agency on 8204 2004.
Reporting hazardous materials
Call 000 to be connected to the Metropolitan Fire Service (MFS).
Essential services disruption
Check for warnings and advice for electricity, gas, water and phone outages.
Providing first aid
Download the Australian Red Cross First Aid app for the most up-to-date first aid information and how to do CPR.
Where to find Automatic External Defibrillators (AEDs) in the City of PAE
We’ve installed AEDs at many locations to make sure that our community has access to one when needed. Each AED is limited to the opening hours of the facility that it's in.
Here are the locations:
People sleeping rough
The SA Housing Authority co-ordinates Code Red and Code Blue extreme weather responses across South Australia in partnership with other service providers. When a Code Red or Code Blue response is activated, the staff from local homelessness organisations will visit known rough sleeper locations to make people aware of the support that is available to them.
People experiencing homelessness can call Homeless Connect for support on 1800 003 308.
Download the City of PAE's Homelessness Connet booklet
Emergency management in PAE
The City of Port Adelaide Enfield region may experience the following type of emergencies:
- Floods
- Bushfires
- Extreme weather events (heat or storms)
- Hazardous materials leakages or escapes
- Urban fires
- Earthquakes
The arrangements for managing emergencies across the state is outlined in the State Emergency Management Plan (SEMP).
Visit the State Emergency Management plan website
The Local Government Functional Support Group (LGFSG) is set up under the SEMP and is responsible for co-ordinating the response from local governments during an emergency.
The City of PAE is part of the Northern Adelaide and Western Adelaide Zones. We are actively involved in managing risks and planning and implementing zone level actions to build resilience and support the state emergency management arrangements.
We regularly carry out activities that aim to reduce the risk and impact of emergencies in our area. For example:
- Land management
- Tree management
- Immunisation programs
- Food safety
- Storm water maintenance
- Vegetation management
For information on how to minimise the impact on you and your family from an emergency, visit the SA Government's Emergency and Safety website.
Emergency communications and support
During an emergency, we’ll use our website and social media channels to keep you informed with critical updates. During state emergencies, we’ll use warnings about potential risks, evacuation orders or safety precautions. We will also share information about relief centres and refuge locations which can help, shelter and support people impacted by the emergency.
Other useful resources:
- Contact a crisis helpline
- Learn about disasters and mental health support
- Visit the SA flood awareness map
- Visit the Bureau of Meteorology for weather warnings
- Read the Zone emergency management plans (SES)
- Access Red Cross emergency resources in other languages
- Download the Alert SA app to stay informed during emergency events
- Download the Get Prepared app to create your own personal emergency plan
- Download the Emergency Plus app to provide critical location details to services in an emergency
