What to do in an emergency

If you’re experiencing an urgent or life threatening emergency, please call 000 for ambulance, police or fire services. For other, less immediate or non-serious types of  emergency – for example, if you need assistance in a flood, storm or natural disaster, or if you need to report a burst water main – you’ll find key contact details on this page.

Emergency contacts

We take the safety of our residents, stakeholders and visitors very seriously. In the unfortunate event of an emergency, here’s where to get help:

Urgent or life threatening emergencies

Call 000 for ambulance, police or fire services.

Download the Triple 000 app

Is there a fire?

Call 000 to be connected to the Metropolitan Fire Service (MFS).

For the latest information on fire incidents and warnings, visit the CFS website.

If you need emergency assistance in a flood, storm or natural disaster

Call the SES (State Emergency Service) on 132 500.

We can supply you with a limited number of sandbags if we have some prior warning of the event. The SES can also provide sandbags if you need more. You can find more information on storm safety and ways to minimise the impact of a storm event on the SES website.

To prepare for future floods, view the flood awareness map.

Burst water mains or sewerage issues

Call SA Water on 1300 729 283.

Transport accidents (air, rail, road, sea)

Call SA Police on 131 444.

Reporting animal, plant or marine disease:

Reporting environmental issues

If you are concerned about air quality or beach quality, or if you want to report pollution or an environmental incident, call the Environmental Protection Agency on 8204 2004.

Reporting hazardous materials

Call 000 to be connected to the Metropolitan Fire Service (MFS).

Essential services disruption

Check for warnings and advice for electricity, gas, water and phone outages.

Providing first aid

Download the Australian Red Cross First Aid app for the most up-to-date first aid information and how to do CPR.

Where to find Automatic External Defibrillators (AEDs) in the City of PAE

We’ve installed AEDs at many locations to make sure that our community has access to one when needed. Each AED is limited to the opening hours of the facility that it's in.

Here are the locations:

People sleeping rough

The SA Housing Authority co-ordinates Code Red and Code Blue extreme weather responses across South Australia in partnership with other service providers. When a Code Red or Code Blue response is activated, the staff from local homelessness organisations will visit known rough sleeper locations to make people aware of the support that is available to them.

People experiencing homelessness can call Homeless Connect for support on 1800 003 308.

Emergency management in PAE

The City of Port Adelaide Enfield region may experience the following type of emergencies:

  • Floods
  • Bushfires
  • Extreme weather events (heat or storms)
  • Hazardous materials leakages or escapes
  • Urban fires
  • Earthquakes

The arrangements for managing emergencies across the state is outlined in the State Emergency Management Plan (SEMP).

Visit the State Emergency Management plan website 

The Local Government Functional Support Group (LGFSG) is set up under the SEMP and is responsible for co-ordinating the response from local governments during an emergency.

The City of PAE is part of the Northern Adelaide and Western Adelaide Zones. We are actively involved in managing risks and planning and implementing zone level actions to build resilience and support the state emergency management arrangements.

We regularly carry out activities that aim to reduce the risk and impact of emergencies in our area. For example:

  • Land management
  • Tree management
  • Immunisation programs
  • Food safety
  • Storm water maintenance
  • Vegetation management

For information on how to minimise the impact on you and your family from an emergency, visit the SA Government's Emergency and Safety website.

Emergency communications and support

During an emergency, we’ll use our website and social media channels to keep you informed with critical updates. During state emergencies, we’ll use warnings about potential risks, evacuation orders or safety precautions. We will also share information about relief centres and refuge locations which can help, shelter and support people impacted by the emergency.

Follow us on social media

Other useful resources: