Waste collection delays
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Missed bins? Help is on its way. Cleanaway are experiencing delays to bin collections. If your bin is missed, Cleanaway will return the following day to complete the collection. Please leave your bin out at the kerb until it has been emptied. If your bin has not been collected within 24 hours of your usual collection day, you can log a missed collection or call the waste line on 1800 777 844. More information is available here.

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Request a service

We provide a range of services across many spheres, including waste, grants, health, animal management, Justice of the Peace, transport and roads. Whether you need to register a pet, request a new bin, apply for a permit or report an issue like graffiti or illegal dumping, you’re in the right place.

Make a request

We recently launched a new online customer request system.

Visit Customer Portal

If you see something that needs our attention, simply head to https://my.cityofpae.sa.gov.au/ on your device and submit your request. It’s quick, easy, and streamlined. Your request goes directly to our teams on the street, meaning it can be actioned faster!

You’ll also stay in the loop with real-time updates when your request is received, when work starts, and when it’s completed. Plus, if there’s a delay, we’ll notify you right away.

If you can't find the request type you are looking for, or you are still unsure about where to lodge your request, you can send us an email at service@cityofpae.sa.gov.au and we will make sure that your request gets to the right person or team.