Contact Us
We are always working to improve the ways that you can get in touch with us. We are committed to the principles of transparency and fairness when handling customer compliments, enquiries, requests and complaints.
Main Office — Civic Centre
Our Customer Relations staff are available at the Civic Centre 8.30am – 5pm, Monday to Friday.
- Address: 163 St Vincent St, Port Adelaide, SA 5015
Other Ways to Contact Us
- Phone: (08) 8405 6600
- Postal Address: PO Box 110 Port Adelaide SA 5015
- Email: service@cityofpae.sa.gov.au
- Webchat: Chat online with us 9am–5pm Monday to Friday by opening a live chat in the chat window at the bottom of this page.
- Online Request: Request a service 24/7 via Request an eCouncil - Online Service
After Hours Service
For urgent queries, our After Hours Service can receive and log calls outside of office hours.
- Phone: (08) 8405 6600
Emergencies
If a serious or life-threatening injury has occurred, please call 000 immediately.
For other emergencies, please see our Emergency Information page
Wasteline
For any queries about waste or recycling, please contact our waste and recycling collection contractor, Cleanaway, on the Wasteline 8am–5pm, Monday to Friday.
- Phone: 1800 777 844 (freecall)
Compliments and Complaints
We welcome feedback about our services at any time, particularly if you have a concern or complaint about how we have provided a service.
Our Public integrity Guide (PDF, 1175.84 KB) outlines your options for providing feedback about a product or a service delivered by the City of PAE, our staff or a third party that represents PAE.
Please submit your online complaint or feedback form via eCouncil - Online Services
Mayor and Elected Members
Our City is divided into 7 wards represented by 18 Elected Members, consisting of the Mayor and 17 Councillors. The Mayor is elected by the community and represents the City as a whole.
You can contact the Mayor or any Elected Member to discuss any matter relating to the City of PAE or to community life in PAE. For more information, see Elected Members
Privacy
View our Privacy statement
Other actions
You can make a rates payment online via our secure NAB payment portal. You will need your Rates Notice handy to be able to pay your account.
Expiation and Infringement notices can be paid online. Please note that notices may not be available for payment until 24hrs after the time of issue. If your expiation notice cannot be found, please check again the following business day or contact Customer Relations for assistance.
Receiving your rates notice electronically will make it easier and more convenient for you to manage your payments, save paper and reduce waste. You'll have your notice accessible on any electronic device (phone, tablet, laptop or desktop) and at your fingertips whenever you are ready to pay your rates; anytime, anywhere, 24 hours a day, seven days a week.
you have the right to request information that is held by Council, and to apply to have amendments made to documents that are related to you which are incomplete, incorrect, out of date or misleading