Your rates pay for more than you might realise, and you could be surprised by just how many services and facilities you benefit from every day. Our Council is responsible for delivering a multitude of services and facilities that contribute to building strong and vibrant communities.
Council collects the money required to provide those services and infrastructure as adopted in its annual budget and business plan. Rates are a form of property taxation, each ratepayer’s contribution is based on their relative property valuation, being the accepted form to assess how much money each ratepayer is to contribute. The valuation has no bearing on the total amount of rates the Council collects, this is determined through the budget process.
Each year the community is provided with an opportunity and is encouraged to participate in setting the Annual Business Plan and Budget when released for public consultation. Once the rates have been set, the Annual Business Plan Summary is distributed each year to ratepayers detailing how council will allocate its budget and the services and projects that plan to be delivered.
We are aware that many people in our community may be experiencing financial difficulty as a direct result of Coronavirus. Under our existing Rates Hardship Policy, any person who owns property in the area and is experiencing financial hardship may apply for a deferral of rates payment. Council has resolved to provide financial assistance to ratepayers who have been affected by COVID-19. This assistance can be provided through the postponement of rates, negotiated payment arrangements, or the waiving of fines and interest associated with late payments because of the direct impact of COVID-19. To register for rates relief, please complete the following form and one of our Rates team will contact you to discuss your individual circumstance.
Receive your rates notice electronically
Receiving your rates notice electronically will make it easier and more convenient for you to manage your payments, save paper and reduce waste. You'll have your notice accessible on any electronic device (phone, tablet, laptop or desktop) and at your fingertips whenever you are ready to pay your rates; anytime, anywhere, 24 hours a day, seven days a week.
Depending on your internet service provider (ISP) you may find the delivery of your rates notices will go into a SPAM or junk folder. To avoid this happening or your ISP potentially deleting the email as a possible virus threat, check your email settings and whitelist email@example.com . Alternatively, if you need assistance with this contact your ISP.
Once you are registered the next quarterly rates notice will be delivered via email. After registration, paper notices will no longer be issued via postal delivery. Once you have registered all future rates notices will be available for viewing at any time in the EzyBill portal.
You can still choose to make payment via your preferred payment method or for convenience click on the ‘Online Payments’ section of the notice to pay by Credit Card on the Council website.
You will receive your quarterly notices via EzyBill. Overdue and legal demand letters will only be issued to your postal address, so please ensure you keep your details updated with Council. If your electronic notice is returned to EzyBill as undeliverable via email a paper copy will be issued to your postal address.
If you have previously registered with another Council for EzyBill, you can use the same login/signin details for your Rates with the City of PAE.
If you are already registered for BPAYView rate notice delivery and you then register your property for the EzyBill delivery option, once the EzyBill registration has been accepted you will automatically be deregistered from BPAYView.
Owner/Ratepayer details must match with who is registering. For example, if your mother owns the property you can’t register for EzyBill on her behalf without written authorisation or a power of attorney type legal document previously being provided to Council. Alternatively they can register themselves for this service. Please note if we receive unmatched details your registration will be declined.
Please ensure the username you choose is unique. Preferably use a combination of your first and last name or you can use your email address.
To finalise your registration you will be sent a link to activate the account from firstname.lastname@example.org with the subject EzyBill Account Activation. This link expires 4 hours from the time of issue. However, there is an option for you to request an updated activation account if you were unable to do it within that timeframe.
Payment of Rates
Rates payments are due to be made in full or in four quarterly instalments due in September, December, March and June each year. Accounts will be sent at least 30 days before each instalment falls due.
Rates may be paid by the following methods:
- Online Payment
- BPay (BPay biller code - 18192, reference number - refer Rate Notice)
- Direct Debit (quarterly)
- By phone 1300 012 401
- By mail
- In person at Council service centres
Full payment options are detailed on your rates notice.
Direct Debit Information(PDF, 374.46 KB)
Direct Debit Application(PDF, 68.11 KB)
Calculation of Rates
Council Rates are set annually and billing commences in July. Council collects a levy on behalf of the Natural Resources Board.
Port Adelaide Enfield Council rate using the minimum charge method. The minimum rate payable for the 2019-2020 financial year is: $856.00.
Council adopted the 2019-2020 Annual Business Plan and budget on 2 July 2019 and the rates were set as follows:
Differential Rate in the Dollar
- Residential - 0.00248
- Commercial/Industrial/Other - 0.00590
- Vacant Land - 0.00590
- Natural Resources Levy - 0.0000913
- New Haven Levy - 0.00170
Capital value of property multiplied by the rate in the dollar = rates levied (subject to minimum rate).
Change of Address
If you need to changes to your mailing address for the delivery of the Rate Notices please either
- Send us an email to email@example.com
- Complete a Customer request at this link- Online Services (Rates)
- Contact us on 8405 6600 and ask to speak to the Rates Duty Officer. Please note that these calls are recorded so that we can retain details related to the change of address request
Request a Duplicate Rate Notice
Copies of previous financial year Rate Notices issued for your property can be requested using the link below. A fee of $11.00 is payable for each Rate Notice outside the current financial year that is requested. Payments can be made by calling Customer Service on (08) 8405 6600 or on collection of the Rate Notices
A ratepayer who is experiencing difficulty in paying an installment is advised to call Council on (08) 8405 6600 to discuss available payment options.
The City of Port Adelaide Enfield is committed to treating ratepayers equally, confidentially and respectfully when you are unable to pay your rates on time. Our staff can discuss arrangement options that might be available to you. Further legal or recovery action will be avoided if the mutually agreed payment arrangement terms are followed.
We work with ratepayers who may be experiencing ongoing or extreme financial stress/hardship.
Ratepayers who identify being in financial hardship:
- Applicants will be required to attend an accredited financial counsellor who must prepare an income and expenditure statement before Council can consider the application. This service is available free of charge through some charitable organisations like Uniting Care Wesley. In some instances, Council may be able to refer your situation to a hardship counsellor that is appointed through Council's Collection Agent.
- The counsellor will review your income and expenditure and prepare a suggested budget (where appropriate).
- The counsellor will be required to prepare a letter for council substantiating the current financial circumstances, indicating any recommendations for postponement or remission.
- A copy of these documents will need to be provided to council and will support the application for hardship.
- Other information or evidence may also be requested in certain circumstances.
Adelaide and Mount Lofty Ranges Natural Resources Management Board
The Adelaide and Mount Lofty Ranges (AMLR) Natural Resources Management Board was formed under the Natural Resources Management Act 2004 to manage, protect and in some cases, restore the region's precious natural resources.
Natural resources management, or NRM, is about ensuring that we wisely manage and protect what we still have and, where we can, restore what's been lost. The NRM Levy funds this vital work.
Who Pays the Regional NRM Levy?
Everyone who lives and works in the region has an impact on the environment. As such, we all share a responsibility to take care of our precious soil, water, landscapes, marine environments, native animals and plants and ecosystems. Your contribution through the NRM levy will help to fund the vital work needed to care for and enhance these environmental assets.
Council collects the NRM levy on all rateable properties on behalf of the NRM Board. Details of the Levy are provided on Rate Notices under the heading "Particulars of Rates and Charges" where it is listed as "Separate Rate-Regional NRM Levy". The Levy is included in the total Balance shown on each Rates Notice.
The NRM Levy is a State tax. For further enquiries please call the Adelaide and Mount Lofty Ranges NRM Board on (08) 8273 9100 or visit their website.
NRM Levy Brochure(PDF, 624.69 KB)
Late Payment of Rates
In accordance with Section 186 of the Local Government Act 1999 if an installment is not paid on or before a due date on which it falls due, the installment will be regarded as being in arrears, and a fine of 2% of the amount of the installment is payable. A further penalty at the prescribed interest rate is added to any unpaid rates each month they continue to be unpaid.
To assist in alerting you to any unpaid rates, Council will issue a Notice of Overdue Rates after the installment is due and remains unpaid, even if you have a payment arrangement in place.
If no communication is received and the rates remain in arrears, the outstanding rates will result in Council commencing action to recover debt in accordance with the Local Government Act 1999 and Councils Debt Treatment Plan.
A Collection Agent has been engaged to pursue recovery action of your rates. As a result, Council will apply legal fees or associated costs incurred to your account; this is why it is best to talk to us about your situation as soon as you become aware that you are not able to pay your account on time.
Council currently use the service of CollectAU to recover unpaid rates. If your account has been referred to CollectAU, please contact them on (03) 7004 8200. This is to provide you with a single point of contact which avoids confusion and maintains the security and confidentiality of your information.
Sale of Land for Non-Payment
The Local Government Act allows a Council to sell any property where rates have been in arrears for three years or more. The sale process is pursuant to Section 184 of the Local Government Act 1999.
Council is required to formally notify the owner in writing of the details and the amount outstanding for the property, and that it is Council’s intention to sell the land. If applicable, a copy of the letter will also be sent to the registered mortgagee of Council's intention.
If Council has not received payment of the outstanding amount within one month from the date of the letter, then Council may proceed and implement the sale process.
Postponement of Rates for Seniors Card Holders
The Local Government Act provides the option for Seniors Card holders to apply to postpone part of their Council rates. At least $500 of the total Council rates must be paid each year, allowing the balance to be held via postponement.
The balance will be deferred and will be subject to a monthly interest charge, with the accrued debt being payable on the disposal or sale of the property. However, the debt may be paid at any earlier time at the ratepayer's discretion.
Council encourage interested ratepayers to contact our Customer Service Team to discuss the eligibility and criteria in more detail prior to lodging an application.
New Haven Village Water Management
Council declares a separate rate for the purpose of supporting the New Haven housing development that trialled new technology in energy efficiency, environmentally friendly materials and on site treatment and reuse of domestic waste water that is considered to be of benefit to the land and occupiers of the land.
A separate rate is declared in respect to each allotment contained within Deposit Plan No. 42580 comprising the New Haven Village at North Haven. There are 62 allotments within the Village area.
For further information view the attachments below:
Customer Charter(PDF, 523.5 KB)
Pricing Policy Statement - Proforma PM2.1(PDF, 930.26 KB)
Residential Building Rebate
If you are building a residential property on land rated as “Vacant Land” for the current financial year and can demonstrate that building works have substantially commenced (the concrete footings have been poured), you may be eligible for a rate rebate. Please select "Online request for Construction Rate Rebate” for your application to be considered. Refer “Rates Services – Rebates".
Residential Building Rebate Application(PDF, 290.37 KB)
Rating, Rate Rebates, Remissions and Hardship Policy (PDF, 221.66 KB)